Privacy Policy

This policy explains what personal information we collect, why we collect it, who we share it with and how you can access or correct it. We’ve written it in plain English rather than legal boilerplate, because a privacy policy nobody can read isn’t doing its job.

Empowered Offgrid is a registered business name of Garry Williams, ABN 36 788 326 650, of Unit 1, 56 Glenwood Drive, Thornton NSW 2322.

What we collect

When you contact us or ask for a quote, we collect what you give us: your name, email address, phone number, the best time to call, what you’re enquiring about, your property type and address, and anything you tell us about the property and how you use power.

When you use this website, we and the services we use collect standard technical information: the pages you visit, how long you stay, the device and browser you’re using, your approximate location based on your IP address, and how you arrived at the site.

We don’t ask for and don’t want sensitive information as the Privacy Act defines it — health information, government identifiers, or anything of that kind. Please don’t send it to us.

Why we collect it

To answer your enquiry, design a system for your property and give you a quote. To arrange installation and servicing if you go ahead. To understand how people find and use this website, so we can make it more useful. And to measure whether our advertising works.

We don’t sell your information. We don’t rent it, trade it, or pass it to anyone for their own marketing.

Who we share it with

Enquiries sent through this website arrive as an email and are stored in our email account. They aren’t shared with anyone outside the business except where we need a supplier or contractor to help complete work on your property, and then only what they need.

This website uses several Google services, and Google receives information through them:

• Google Analytics, which tells us how the site is used.
  Google Ads conversion tracking, which tells us which advertisements lead to enquiries.
• Google Ads remarketing, which allows our advertisements to be shown to you on other websites after you’ve visited this one.
• Google Ads call tracking, which may display a different phone number to visitors who arrive from an advertisement, so we can tell which advertisement led to the call. Calls to that number connect to us normally.
• Google reCAPTCHA, which protects our enquiry forms from automated abuse and collects hardware, software and behavioural signals to do it. Google’s privacy policy and terms apply.

These services are delivered through Google Tag Manager. Google may process this information outside Australia, including in the United States. We may also disclose information where the law requires it.

Cookies and similar technologies

Cookies are small files a website stores on your device. We use them to understand how the site is used and to measure our advertising. You can block or delete cookies in your browser settings — the site will still work, but some parts may not work as well.

You can opt out of Google Analytics using Google’s browser add-on, and you can change what Google Ads shows you through Google’s own ad settings.

How we store it and how long we keep it

Enquiries are held in our email account. Records of work we’ve done — designs, quotes, installations and servicing — are kept for as long as we may need them to support the system, and for as long as the law requires.

We take reasonable steps to protect information from misuse, loss and unauthorised access. No system is perfect, and we can’t guarantee the security of information sent over the internet.

Getting access, and putting things right

You can ask us what personal information we hold about you, and ask us to correct anything that’s wrong. Email info@empoweredoffgrid.com.au or call 0447 690 686 and we’ll respond within a reasonable time. There’s no charge for asking.

If you think we’ve mishandled your information, tell us first — most things are fixed quickly that way. If you’re not satisfied with how we’ve handled it, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au.

Changes to this policy

We’ll update this page if what we do changes. The date at the top tells you when it was last reviewed.

Questions about privacy: info@empoweredoffgrid.com.au or 0447 690 686.